Returns & Refunds

A Straightforward Way to Resolve Order Issues

We want customers to feel comfortable shopping with Rloesstuyβ„’. If a product is unsuitable or there is a problem with your order, contact us so we can review the situation.

Return Requests

Before sending any item back, please contact service@rloesstuy.com with:

  • Your order number
  • The product involved
  • The reason for the return
  • Relevant photos if the item arrived damaged, defective, or incorrect

Return instructions will be provided after your request has been reviewed.

Items sent back without prior authorization may not be processed correctly.

Return Condition

Unless the item arrived damaged or defective, returned merchandise should generally be:

  • Unworn
  • Unwashed
  • Unaltered
  • Free from stains, odors, or damage
  • Returned with original tags where applicable

For hygiene and product-integrity reasons, certain used or altered items may not be eligible for return.

Incorrect or Damaged Items

If your order arrives damaged, defective, or different from what you ordered, contact us promptly. Please include clear photos where possible so we can review the issue.

Depending on the circumstances, an appropriate solution may include replacement, refund, or another reasonable resolution.

Refund Processing

Approved refunds are generally issued to the original payment method.

After a refund is processed by us, additional time may be required for the payment provider, card issuer, or financial institution to post the funds to your account.

Original shipping charges and return shipping costs may be non-refundable unless the return results from our error or applicable law requires otherwise.

Final Sale or Non-Returnable Items

Certain promotional, clearance, personalized, or specifically identified final-sale items may have different return conditions. Any such restriction will be displayed before purchase where applicable.

For assistance, contact:

Rloesstuyβ„’ Customer Care
service@rloesstuy.com
(310) 450-7500