Delivery Information
From Our Store to Your Door
We aim to keep the delivery process straightforward and transparent from checkout through arrival.
Order Processing
Orders are reviewed and prepared before shipment. Processing time may vary depending on order volume, product availability, weekends, holidays, or address verification requirements.
Once an order has been dispatched, available tracking information may be sent to the email address provided during checkout.
Shipping Time
Delivery estimates shown during checkout are approximate and may vary based on:
- Shipping destination
- Carrier availability
- Local delivery conditions
- Public holidays
- Weather disruptions
- Customs procedures for international shipments
An estimated delivery date is not a guaranteed arrival date unless expressly stated otherwise.
Shipping Charges
Applicable shipping costs are displayed before the order is submitted. Available methods and charges may differ depending on the delivery address and order contents.
Address Accuracy
Customers are responsible for entering a complete and accurate delivery address.
If you notice an address error after ordering, contact us at service@rloesstuy.com as soon as possible. We will try to assist, but changes cannot be guaranteed once an order has entered processing or has already shipped.
Delayed or Missing Packages
If tracking shows unusual delays or a package has not arrived within a reasonable period after the estimated delivery window, please contact us with your order number.
We may request additional information before opening an investigation with the shipping carrier.
International Deliveries
International orders may be subject to customs procedures, duties, taxes, or other charges imposed by the destination country. Where applicable, such charges are generally the customer's responsibility unless otherwise stated at checkout.
For delivery questions, contact: